Support

Smartphone App

 

The App does not find my golf course automatically

The app might not have permission to use your built-in GPS. Go to setting and permission and allow the app to use GPS

My golf course is not in the database. What should I do?

Write to us with the name and location of the course.

We will then add it as quickly as possible. Click here to contact us.

The App does not find my golf course automatically

The app might not have permission to use your built-in GPS. Go to setting and permission and allow the app to use GPS.

 

Clubhouse Edition

Ask the person that is responsible for the setup, before starting the troubleshooting.

The App is not responding

Make sure that the Terminal is not positioned in direct sunlight. In some cases, the sunlight heats up the device and the internal thermal security sensor will stop the Terminal to avoid damage.

Restart the Terminal by unplugging the charger or holding the power button at the back. Restart the Terminal and start the App again.

The system will not accept “,” or “.”

In some cases, this error will come if the tablet is not set to English.
To fix this set English as the main language for the table. See install.lnk.golf (Set language on Terminal) on how to change the language.
Changing the language of the Terminal will not affect any localized language on the solution.

Terminal is not showing my changes when I have updated the Portal

After saving changes in the Portal, the Terminal will automatically be updated within 10-20 seconds. No action is needed on the physical device.

If this does not happen automatically, make sure that the Terminal has access to the internet (WIFI or cable)

Browser support

The Portal has been tested on Mac and Windows. We recommend using either Microsoft Edge, Google Chrome, Firefox, or Safari browsers.

Some extensions may affect the browser. If you see unexpended behavior, try to disable all extensions, and try again.

In case you can see changes that you made in the Portal, try to refresh the window or restart the browser.

The App is running slow

  1. Restart the Terminal by unplugging the charger or holding the power button at the back. Restart the Terminal and start the App again
  2. Make sure that no other Apps are running on the device
  3. In some cases, if you have many pictures and videos loaded in the Terminal, they can slow down the solution.

Make sure that the Terminal is not positioned in direct sunlight. In some cases, the sunlight heats up the device and the internal thermal security sensor will stop the Terminal to avoid damage.

Nothing, including the power button is responding

Try to unplug the power from the Table, wait 30 seconds and connect it again.

The Tablet will not start

  1. Make sure that you have Power from your Power Wall Outlet
  2. Check if you see a light on the Power Supply
    1. If there is no light in the Power Supply, you need a replacement
  3. Check that all connections are firmly inserted, try to unplug everything and plug it back in

Running POE (Network cable with power)

If your Terminal is getting its power from a network cable and does random restart, it could be because the POE does not provide enough power. The Terminal requires 30W to function normally.

This could be fixed by increasing the power output on the POE or by turning down the light on the Terminal.

Contact support

You can contact support by e-mail at: support@howmanystrokes.com or go to https://www.howmanystrokes.com/support

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